Frequently Asked Questions
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Q1
How do I book a studio?
Choose a studio, select your time, and confirm your booking details.
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How do I book a studio?
Choose a studio, select your time, and confirm your booking details.
Add hours to your cart from the studio listing flow, review the details (date, time window, extras), and proceed to checkout. You’ll receive a confirmation once payment is completed and the studio owner confirms availability if required.
Q2
What is included in the hourly rate?
What you pay for by default and what may be extra.
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What is included in the hourly rate?
What you pay for by default and what may be extra.
The hourly rate covers access to the rented space and the features explicitly listed on the studio page. Optional add-ons (special equipment, extra crew support, set changes, extended cleaning, or overtime beyond your booked slot) may be billed separately depending on the studio’s rules.
Q3
Can I get a receipt or invoice?
Documentation for accounting and reimbursement.
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Can I get a receipt or invoice?
Documentation for accounting and reimbursement.
Yes. After payment, you’ll have a record of the transaction details. If a studio requires specific billing information, confirm it before paying. If you need an adjusted invoice (e.g., company name), do it prior to finalizing payment to avoid delays.
Q4
Do you allow cancellations?
Cancellation windows depend on studio-specific policies.
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Do you allow cancellations?
Cancellation windows depend on studio-specific policies.
Yes, subject to each studio’s cancellation and rescheduling terms. You’ll see the policy before payment where applicable. If you’re not sure, confirm the terms before booking—especially for time-sensitive productions.
Q5
Is a deposit required?
Some studios require a refundable deposit or hold.
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Is a deposit required?
Some studios require a refundable deposit or hold.
Some studios may require a deposit or a security hold depending on the space, equipment access, or the type of production. Any deposit terms (amount, refund conditions, and timing) should be confirmed before completing payment.
Q6
What happens if we arrive late or run overtime?
How time is measured and billed.
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What happens if we arrive late or run overtime?
How time is measured and billed.
Your booking generally covers the time slot you reserved, not arrival time. If you arrive late, the end time typically stays the same. Overtime can be billed at an hourly (or fractional) rate if the studio can accommodate it—confirm the studio’s specific policy before shooting day.
Q7
Do studios provide gear (lights, stands, audio)?
Equipment depends on each listing’s included features.
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Do studios provide gear (lights, stands, audio)?
Equipment depends on each listing’s included features.
It depends on the studio. The listing should clearly indicate what’s included (e.g., continuous lighting, modifiers, backdrops, grip equipment) and what’s available as an add-on. If a specific item is critical, confirm it in writing before you book.
Q8
Is the platform accessible?
We aim for clarity: contrast, keyboard support, and simple layouts.
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Is the platform accessible?
We aim for clarity: contrast, keyboard support, and simple layouts.
We prioritize high contrast, keyboard-friendly interactions, and clear content structure. The FAQ uses native <details> and <summary> for predictable behavior across browsers and assistive technologies.
Q9
How do I contact support?
Where to find official contact details.
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How do I contact support?
Where to find official contact details.
Use the contact details in the footer. For the fastest help, include the studio name, date/time, and what outcome you’re looking for (reschedule, cancellation, invoice, or special access needs).
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